FAQ

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It is easy to update your VSaree.com account and view your orders any time through 'Login Account'.
'My Account' allows you complete control over your transactions on VSaree.com Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your orders

Upon successful submission of the return request and pick up of your product by our logistics partner, we will process the refund within 24 hours.

You can view the status of your order by going on your Order Acknowledgement page.
1. Please visit this link: http://www.vsaree.com/pages/track
2. Enter Your Order Number and Click Track. You will be redirected to your Order Acknowledgement Page. Please find below the status definitions for your order.

Status of Order:
A) NEW - Your order hasn't been processed yet.
B) PENDING - Your order has been processed and is waiting on the designer to dispatch your order.
C) DISPATCH - Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information. Please visit Courier partners website to get latest update on where your courier has reached.
D) COMPLETE - This is an estimate that you have received your package and order has been marked as complete by the designer. Please contact us immediately in case you have not yet received the item

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on VSaree.com

Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders..

We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex, etc. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Yes, VSaree deliver items In worldwide.

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.
2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions :
- Item was delivered to you in a damaged / defective condition.
- Item was not as per the image displayed on the website.
3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.
4. The cost of return shipping will not be covered by VSaree.com. Only in case of damaged products or products that are received wrong, VSaree would cover the return shipping costs up to Rs. 100 in cases of Self Return.
5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from VSaree India.
6. Any Custom / Standard Stitched Item, or Lingerie Set items cannot be exchanged or returned.

1. Login to your account on Desktop / Mobile Website. Click here to login.
2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.
3. Once you are logged in, Go to My Orders and Select Your Order to Return.
4. Click On I agree button after reading the return policy.
5. Select the items you want to return and quantity of items.
6. Select an option from the Reason menu, and then add any additional information in the Notes box.
7. Select a refund / replacement / Coupon option from the refund menu.
8. Upload image of product in case your reason for return is defective/wrong product/print color mismatch and submit the form
9. If your order payment mode was Bank Deposit or Cash On Delivery, you will have to enter your bank details for NEFT to Bank Account.
10. After submission, our team would review the images and revert within 48 hours.
11. Once the images are approved, the reverse pick up will be generated.
12. The reverse pick up will be completed in the following 72 hours.
13. Post pick up the refund / replacement / Coupon request will be actioned.

The order can be cancelled within 24 hours from the time of order placement. To cancel the order please contact the Customer Support.

All Refunds are processed in 7-8 working days.
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.
Below is the details required to process refund.
Domestic:
1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.
2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.
International:
Please share correct tracking details once the product is shipped. Please note that International Refunds are processed once the product is received by VSaree.com.

For cancellation before shipping, refunds are processed immediately If the order has been shipped. refund will be processed as soon as the order has been returned.

We offer refund methods as per your payment mode.
Wallet - Available for orders on Android only. Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
Store Credit - In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.

Refund will be initiated after we receive the item and it passes the quality check.
Refund time depends on the mode of refund.
Bank Refund
7 - 9 calendar days
Online Refund
7 - 9 calendar days
Wallet Refund
24 - 48 hours
Coupon Refund
24 - 48 hours

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

Yes - You can pay online.
1. Using your Credit Card/ Debit card / Netbanking / Cash Cards We accept payments made using Visa/MasterCard/American Express/Maestro To pay using your credit/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the reverse of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password or OTP.

2. Cash on Delivery - Please check service available on your shipping pincode

3. Using direct Netbanking to our bank account

Our bank details are:
Name: VSaree India
A/C No. : 017663400002981
Bank Name: YES BANK
Branch: SACHIN - GUJARAT
IFSC Code: YESB0000176
Swift Code: YESBINBBXXX

With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.
You can also pay with your Credit or Debit card if the courier person is carrying a card machine.

In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours .
In case the amount is not reversed please contact us with the payment details so that we can check from our end.

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Yes, it does. Please check it out our demo to see how it works.

The estimated delivery time in India is 6-9 Calendar/Working Days.

There are NO shipping charges for deliveries in India. Shipping is absolutely FREE.
In case COD (Cash On Delivery) is selected then there will Cash On Delivery charges .

VSaree delivers orders to all pin codes via Delhivery, Xpressbees , Ecom Express and other courier partners. Pincodes that are not covered by Delhivery, Xpressbees , Ecom Express are shipped via Speed Post / India Post. Feel free to place your order and we'll make sure it gets delivered to you on time!.

Yes, we deliver worldwide. Shipping is charged extra and is explained below.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items. You can place the order directly on the website.

Payment Options:
1. Paypal
2. International Credit Card / Debit Card / Net Banking
3. Bank deposit

Shipping Charges:
You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location.
For any home decor products the shipping charges would be extra depending on the products purchased. To know more please Contact Us Delivery Time: 15 -18 business days for unstitched /semi stitched 5 - 9 business days for stitched The order will come to Surat Gujarat for the Quality Verification first and then shipped to your Address.We will send you the tracking details as soon as your order gets shipped from here.

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. Also there may be Slight difference in the design and pattern as compared to the picture shown on the the website.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. VSaree.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

It is practically impossible for VSaree.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from VSaree.com is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following -

1.Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no full proof solution to this problem is available at the moment.

2.Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.

3.Sea Green color sometimes looks Aqua blue and the other way around.

4.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. Beads and Sequences missing or Coming off We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

Your are deemed to have accepted the terms and conditions. VSaree.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you